Monday, July 28, 2008

team ko!

my new team
i think i mentioned that i am now handling a different team. masaya naman sila kasama. masaya sa trabaho. hindi lahat pasaway. utang na loob naman sana wag tumigas ang mga ulo nila.

EJ- siya na siguro ang pinaka "slow" sa kanilang lahat. sorry pero masaya siyang kasama as a person pero sa trabaho ewan ko lang. nabagok daw kasi siya sa motor accident at second life daw niya to. nabuntis niya girlfriend niya kaya windang siya ngayon. ayaw daw niya ng baby.

Joseph-pinakamatanda sa team. proud sa family niya. 8 years ang gap nila ng wife niya. 16 years old yung wife niya nung may nangyari daw sa kanila. nung time na yun, uso ang demandahan dahil sa menor de edad na nakikipag chuva sa over 18. kumusta naman diba.

Tyke-Six Sigma greenbelt. Ewan ko kung bakit nag apply na agent dito sa company. 3 daw ang asawa. isang asa Davao, isang overseas at yung kasama niya dito. pag nakita niyo siya sasabihin niyong nag jujoke lang siya pag sinabi niyang 3 asawa niya. hehe

Winwin- Working student. computer savvy. chinese. bata pa. makulit. ang unang tanong niya sakin -- "coach, may boyfriend ka?" cute daw sabi ng bading namin na office mate. o sige na nga...

Ocho-mahilig magbasa ng book. sobrang payat pero malakas kumain. mahilig din sa mga statement shirts. siya daw si achmed (puppet ni jeff dunham).magaling din. at yung mga jokes na nasa baba, isa siya sa may pakana nun.

Jeremy-bitter bitteran. first time mag work sa call center. sa Qatar siya dati work. manager ng isang store doon daw. pinili niyang umuwi ng pilipinas dahil hiniwalayan siya ng wife niya. at maliit daw ang Qatar baka mapatay niya yung lalake... at yung ex wife niya.laging umiiyak pag anak niya ang pinag uusapan. imagine niyo, mukhang addict na lalake, may tattoo tapos umi iyak.

JM-under daw according to his team mates. kaya daw laging antok sa office dahil pag uwi niya ng bahay siya pa mag aasikaso ng anak niya. maglalaba pa at magluluto pa for the family. laging nag mumura sa calls pero bago umuwi eto ang lagi niyang sinasabi sakin "coach, i'll go home na. god bless."

Val-breadwinner ng family niya. psych grad. nag turo na pero mas malaki daw kita sa callcenter. siya ang sumusuporta sa nanay, tatay, ate na may asawa and anak, ate na tinakbuhan ng pera at pinsan niya. siya ang bunso nila. nanliligaw sakin. bwahahaha. sabi ko, "sorry darling, di tayo talo."

Foi-may sister- in -law na namatay sa cancer. biglaan. di na diagnose kaagad. hindi na raw siya masyadong pumupunta ng church mula nung nilibing yung sister in law niya. close daw sila. ka age ko siya kaya kasundo ko.

Bhabs-nag work as a receptionist sa china. inayawan niya yung mga boss niya dun kasi daw kakaiba. bata pa pero ang laking bulas. 5'6". maganda. love team daw ni EJ sa team.

Jinky-nalunod ang sister sa ilocos na siya ang kasama. nung una daw feeling niya siya ang may kasalanan dahil naging irresponsible siya. feeling niya rin siya ang sinisisi. ok na siya ngayon. pero naiiyak pa rin pag nag kukuwento siya.

Gel-may kapatid na me bipolar disorder (tama ba yun?). sobrang responsible. nakikita ko sa kanya na nag tatrabaho siya ng husto para mabigyan ng appropriate na medication yung sister niya. bata pa siya. di niya natapos pag aaral para mag trabaho.

Ice- working student din. pero gusto lang niyang mag work for extra money. may boyfriend na officemate din namin. complicated daw yung relationship nila dahil may anak yung guy. ewan ko ba. minsan talaga nakakatanga ang pag ibig. haha.

Ghie-isa rin siya sa mga mejo me edad na sa team pero grabe ang energy niya. masayahing tao. mahilig sa green jokes. 15 years old na daw yung anak niya kaya pinapabaunan niya ng condom. haha. 10 years siya sa dating work niya pero nag sara yung company kasi kelangan ilipat sa malaysia kaya eto siya ngayon sa callcenter.

Reejay-bagong panganak ang asawa niya. blooming siya lately dahil jan. masayahing tao. cute nung baby niya promise. little reejay lang. family man.

Dom-tahimik sa grupo. may problema daw sa love life. sobrang mahal niya yung girlfriend niya laging nagpapapalit ng restday. laging nag tetext.


sila. sila ang lagi kong kasama sa office ngayon. may mga experience sila na nakakarelate ako. wish ko lang may magawa ako para sa kanila na ikababago ng kung ano man ang meron sila ngayon.

"Don't wait for time to heal. Time isn't a great healer-whoever said that hasn't lived. Time is time- it does nothing. It's God that does the healing." - Billy Evans (The Testimony of Taliesin Jones)

Wednesday, July 23, 2008

happy

ang saya ko lately... di ko alam kung bakit pero basta ang gaan gaan ng feeling ko. pag katapos kong mag paka paranoid. ok na uli ako. normal ba yun? ewan ko basta sa ngayon hangga't ganto nararamdaman ko eh ok lang.

Friday, July 11, 2008

joke time- la lang

maraming kung anu anong jokes sa mga call centers. yung iba gawa gawang kwento lang. yung iba totoo naman.
experience daw ng reps ko sa ibang call center. malamang yung iba sila din may gawa.
enjoy!


only in our company these stupid things happen...

customer: (shouting) i want
to talk to your
supervisor!!now!!
Agent: wait! teka lang... no shouting..

scene II

Agent: sir, i need you to close all the
windows in your computer

Cust: ok just hold on a sec.. (puts the
agent on hold)

Agent: (hears loud sounds wondering
what is happening..)

Customer: ok i have closed all the windows in the room but
don't expect me to close the one in the
bathroom..now what are we going to do with this
computer??

Agent: fainted.. (WTF)

scene III

customer: I want to speak to your supervisor rigth now...

agent: (Sees his supervisor) oh i do apologize my supervisor
just passed away..(meaning: kakadaan lang)
customer: oh, im sorry to hear that...
agent: that's ok ma'am but don't you worry she will
comeback..

scene IV

customer: i want to talk to the highest person in your
company..
agent: ok sir i will get a hold of my supervisor..
customer: no the highest highest person in your company..
agent: (irate)ok please hold while i transfer your call to god...

scene V:

agent: thank you for calling ______ may i have your phone
number starting with area code?
customer: what you don't know me?
agent: i need your phone number so i can pull up your
records..
customer: you really don't know me??
agent: i'm afraid not because i cannot pull up your record..
customer: all of the people know me...
agent: God is that you???


scene VI

the customer called in trying to fix his satellite (Dish). customer does not want to call a technician so he decided to fix it by himself.. and here how the story goes....

Cust: ok i will just go up on the roof to fix my satellite..
Agent: ok sir just go ahead...(agent is sleepy and takes a
nap)
Customer: ok im done moving it so.what am i going to do can
i turn it on now??
Agent:(still sleepy) Ok sir, pakilagay na lang po ung gata sa
may kaldero...

Scene VII

this happened during our rookie days in sprint...

Cust: i need to talk to your supervisor now!!(irate)
Agent: ok ill get a hold of my supervisor.. (puts the cust on
hold)
after five minutes...

Agent:ma'am i will be needing another 5 more minutes of
your time to get my supervisor..
Cust: i don't care whatever just give me your supervisor!!!

Agent: still unable to find any supervisor decided to take the
matter by himself..
Agent: Guess what ma'am, i just got promoted how may i
help you today??(yan ang diskarte)

Scene VIII

Agent: thank you for calling (company name) may i have
your phone number beginning with area code?
Cust: 770#######
Agent: may i have your name?
Cust: John Smith(screen name)
Agent: how about your email adress and your zip code??
Cust: hey, wait up why are you asking all of these
information???
Agent: because we are like FBI we need to know everything..

Scene IX

Cust: where are you located???
Agent: we are located in the Philippines..
Cust: i need to talk to someone that lives in america, speaks
american english pays american taxes...
Agent: checks if the coast is clear..
Agent: ok so you want to talk to someone that lives in
america speaks american language and pays american
taxes.
Cust: Yes!
Agent: ok why don't you talk to yourself...(released the call)

Scene X

Cust: i need to speak to the highest person in your company.
Agent: hold on for a second i will give you my supervisor..
Cust: no you don't understande me.. i want to speak to the
highest person in your company...
Agent: ok then talk to yao ming!! (released the call)

Sunday, July 6, 2008

paranoia




i have been paranoid. i learned my lesson big time. i am not really sure if i should be happy or not.
i had unprotected contact with my "friend" and i learned that he had "something". i immediately went to the doctor to have my self checked. i'm fine. i don't have anything. yes. i am safe but i also learned that i might not be able to have a baby. the ob saw something in my left ovary that is not normal.



my greatest fear is to die alone. i am afraid of growing old alone, dying alone in my room, people would not even know that i am dead and by the time somebody finds out, i will be rotting on my bed.
don't get me wrong, i have a lot of friends, loyal and trusted friends, i have my family -- and if i say family that would be my mom and my relatives. i have seen them stand by me when i was so down. i know that they care and that they love me. i love them too. my family and friends. i also know that nothing lasts forever.
i know am not making sense... it's just that it seems like i would have to face my greatest fear...